Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Shipping returns

To return your product, contact us at email lana@12densities.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed using the original method of payment, within three business days. If you haven’t received a refund yet, first check your bank account or PayPal account again. If you’ve done all of this and you still have not received your refund yet, please contact us.

Need help?

Contact us at lana@12densities.com for questions related to refunds and returns.